Refund & Cancellation Policy

Effective Date: September 13, 2026
Last Updated: September 13, 2026

At ANC Flights, we understand that travel plans can change. Because flight reservations and private aviation arrangements may involve airlines, booking platforms, charter providers, and other travel suppliers, refund and cancellation terms can vary depending on the specific service purchased.

This Refund & Cancellation Policy explains how cancellations, refunds, credits, and billing concerns are generally handled through ANC Flights.

This policy should be read together with the ANC Flights Terms & Conditions and any applicable airline, booking provider, travel supplier, or private aviation agreement.

1. Important Refund Information

Not every flight or travel service is refundable.

Refund eligibility depends on the specific fare, ticket, supplier, booking terms, and applicable law.

Before completing a purchase, travelers should review the applicable:

  • Fare rules

  • Cancellation policy

  • Change policy

  • Refund policy

  • Baggage fees

  • Seat fees

  • Supplier fees

  • Travel-credit provisions

  • Private aviation terms

  • Other applicable restrictions

ANC Flights does not promise that a particular booking will be refundable unless the applicable booking terms specifically provide for a refund or applicable law requires one.

2. Traveler-Initiated Cancellations

If you decide not to travel or voluntarily cancel a reservation, your refund rights depend on the fare and booking conditions associated with your reservation.

For example, a ticket may be:

  • Fully refundable

  • Partially refundable

  • Refundable subject to a fee

  • Eligible for a travel credit

  • Non-refundable

  • Subject to airline-specific cancellation restrictions

A non-refundable ticket that is voluntarily cancelled because you no longer wish to travel is generally subject to the applicable fare rules.

Additional fees or penalties may apply.

3. Airline Cancellations

If an airline cancels a covered flight and you do not accept alternative transportation, a travel credit, voucher, or other compensation in lieu of a refund, you may be entitled to a refund under applicable U.S. Department of Transportation requirements. citeturn0search0turn0search1

ANC Flights will follow applicable legal requirements and the terms of the applicable booking arrangement.

For eligible U.S. air travel refunds, DOT rules generally require airlines to provide prompt refunds when a passenger is entitled to one. Current DOT guidance states that refunds are generally due within 7 business days for credit-card purchases and 20 calendar days for other payment methods. citeturn0search0turn0search1

The timing of an individual refund may also depend on the airline, ticket agent, booking platform, payment processor, and method used for the original transaction.

4. Significant Flight Changes or Delays

Certain significant changes or delays may create a right to a refund under applicable law.

Current DOT guidance identifies circumstances such as certain substantial changes to departure or arrival times, changes involving airports or connections, and certain downgrades as circumstances that may qualify as significant changes. citeturn0search1turn0search3

If you are offered alternative transportation or compensation and choose to accept it, your refund rights may be different.

Travelers should review communications from the airline or booking provider carefully before accepting a rebooking, credit, voucher, or other alternative.

5. Airline Schedule Changes

Airlines may modify flight schedules after a reservation has been made.

Depending on the nature of the change, you may be offered:

  • Rebooking

  • An alternative flight

  • Travel credit

  • A refund

  • Other options permitted by the airline or applicable law

ANC Flights does not control airline schedules or operational decisions.

If you receive a schedule-change notification, review the options provided and contact ANC Flights or the applicable booking provider if assistance is needed.

6. Non-Refundable Tickets

A non-refundable ticket is generally not refundable simply because the traveler decides not to travel.

However, a ticket's non-refundable status does not eliminate refund rights that may exist under applicable law.

For example, eligible refunds may be required when an airline cancels or significantly changes a covered flight and the traveler does not accept the alternative offered. citeturn0search1turn0search7

7. No-Show Reservations

If a traveler does not appear for a scheduled flight and does not cancel or modify the reservation according to the applicable rules, the booking may be treated as a no-show.

No-show consequences are determined by the applicable airline or supplier.

A no-show may result in the loss of the ticket value, cancellation of remaining itinerary segments, fees, or other restrictions.

Travelers should contact ANC Flights or the applicable provider before departure if they know they will not be traveling.

8. Private Jet Cancellations

Private jet travel operates differently from standard commercial airfare.

Private aviation arrangements may involve deposits, advance payments, aircraft reservations, operator fees, repositioning costs, airport fees, crew costs, and other expenses.

Once a private jet charter is confirmed, cancellation and refund rights will be governed by the applicable charter agreement and the terms provided by the aircraft operator, charter company, broker, or other provider.

Private jet deposits may be refundable, partially refundable, transferable, or non-refundable depending on the applicable agreement.

ANC Flights does not guarantee that a private jet deposit or payment will be refundable.

9. Private Jet Requests

Submitting a private jet request is not the same as booking a private jet.

A request does not guarantee:

  • Aircraft availability

  • A specific aircraft

  • A particular price

  • A particular departure time

  • A specific operator

  • Charter approval

  • Confirmation of travel

No cancellation fee or charter obligation is created merely by submitting a request unless otherwise stated in writing.

10. Private Jet Quote Changes

Private aviation quotes may change before confirmation.

Pricing can be affected by:

  • Aircraft availability

  • Travel dates

  • Routing

  • Passenger count

  • Airport fees

  • Fuel costs

  • Aircraft positioning

  • Crew requirements

  • Operational restrictions

  • Taxes

  • Other provider costs

A quote becomes subject to the applicable provider's terms once the charter is confirmed.

11. ANC Flights Service Fees

If ANC Flights charges a separate service, administrative, consultation, or other fee, the applicable fee and refund terms will be disclosed before payment whenever required.

A service fee may be separate from the airfare, charter cost, supplier charges, or other travel expenses.

Unless otherwise stated in writing or required by applicable law, a service fee is not automatically refundable simply because a traveler later cancels or changes a travel arrangement.

12. Third-Party Supplier Refunds

Many ANC Flights transactions may involve third-party providers.

These providers may include:

  • Airlines

  • Booking platforms

  • Private aviation operators

  • Charter companies

  • Travel suppliers

  • Payment processors

  • Other travel service providers

Third-party providers may have their own refund and cancellation procedures.

ANC Flights may assist with communication when appropriate, but the applicable supplier may ultimately determine eligibility for a refund when its terms govern the transaction.

13. Refund Processing

When a refund is approved, it will generally be returned to the original form of payment when permitted by the applicable provider.

The time required for a refund to appear in a customer's account may vary.

Factors may include:

  • Airline processing

  • Supplier processing

  • Booking-platform processing

  • Payment-processor processing

  • Banking procedures

  • Payment method

  • Refund type

ANC Flights cannot guarantee the exact date a financial institution will post an approved refund to an account.

14. Refund Requests

If you believe you are entitled to a refund, contact ANC Flights as soon as reasonably possible.

Please provide:

  • Traveler name

  • Booking or confirmation number

  • Travel dates

  • Flight information

  • Description of the issue

  • Requested resolution

ANC Flights may request additional documentation when necessary to evaluate the request.

15. Duplicate Charges or Billing Errors

If you believe you were charged incorrectly, charged more than once, or charged for a service that was not authorized, contact ANC Flights promptly.

We will review the transaction and, when appropriate, work with the applicable payment processor, airline, booking provider, or supplier to investigate the issue.

16. Chargebacks and Payment Disputes

If you believe a transaction is incorrect or unauthorized, please contact ANC Flights before initiating a chargeback when reasonably possible.

We will make a reasonable effort to investigate legitimate billing concerns.

A chargeback does not automatically establish that a refund is owed.

If a transaction was properly completed under the applicable booking terms, ANC Flights may provide transaction records, booking confirmations, supplier terms, or other documentation to the applicable payment processor or financial institution.

Nothing in this section limits any rights provided by applicable law.

17. Refunds for Services Not Provided

If ANC Flights directly charges a customer for a service that ANC Flights fails to provide, the circumstances will be reviewed based on the service purchased, applicable terms, and applicable law.

Where a refund is legally required, ANC Flights will provide the applicable refund in accordance with the law and the relevant transaction terms.

18. Travel Credits and Vouchers

An airline or travel supplier may offer a travel credit or voucher instead of another form of compensation.

Travel credits and vouchers may have:

  • Expiration dates

  • Usage restrictions

  • Passenger restrictions

  • Route restrictions

  • Transfer restrictions

  • Other conditions

Travelers should review the terms of any credit or voucher before accepting it.

Where applicable law provides a right to a refund and the traveler declines an alternative such as a credit or voucher, the applicable refund requirements will apply. citeturn0search1

19. Travel Insurance

Travel insurance may provide coverage for certain cancellations, interruptions, delays, medical events, or other covered circumstances.

Travel insurance does not automatically make a non-refundable booking refundable.

Claims under an insurance policy are subject to the insurance provider's policy terms, exclusions, limitations, and claims procedures.

ANC Flights does not determine whether an insurance claim will be approved.

20. Refunds and Third-Party Failures

If an airline, travel supplier, booking provider, or other third-party provider experiences financial difficulties, ceases operations, or otherwise fails to provide contracted services, available recovery options may depend on applicable law, payment protections, travel insurance, and the provider's circumstances.

ANC Flights does not guarantee recovery of funds from an independent third-party provider.

21. Refund Disputes

If you disagree with a refund determination, please contact ANC Flights and provide the details of your concern.

We will review the matter and, when appropriate, communicate with the applicable supplier or booking provider.

Nothing in this policy prevents a traveler from exercising rights available under applicable law.

22. Important Reminder Before Booking

Before completing any travel purchase, travelers should review:

Your total price
Cancellation terms
Refund eligibility
Change fees
Baggage fees
Seat fees
Supplier restrictions
Travel-document requirements

ANC Flights encourages travelers to understand the applicable terms before payment is submitted.

23. Policy Changes

ANC Flights may update this Refund & Cancellation Policy from time to time.

Changes will be posted on this page with a revised effective or updated date.

The policy in effect at the time of a transaction may apply, subject to applicable law and the terms of the applicable supplier or booking provider.

24. Contact ANC Flights

For refund, cancellation, or billing questions, contact:

ANC Flights

Email: support@ancflights.com

Website: ANC Flights

When contacting ANC Flights about a reservation, please include your confirmation number whenever possible.

 

Important: Nothing in this Refund & Cancellation Policy is intended to waive or restrict any refund or consumer protection rights that cannot legally be waived.